Privacy Policy

Last updated: 3 August 2026 · Applies to vaagoo.in and the Vaago Android app

Vaago (“we”, “us”, “our”) operates the Vaago online store website and mobile application. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information we collect

• Account details: name, mobile number, email (optional), password/OTP login data.
• Delivery details: address, city, pincode, and location coordinates if you share them for delivery.
• Order & shopping data: cart, wishlist, orders, payment status, promo/loyalty use.
• Communication: WhatsApp/SMS OTP messages and support messages you send us.
• Device & usage: basic app/browser technical data (device type, OS, IP address, crash/diagnostic logs) needed to run the service securely.

2. How we use your information

• Create and manage your customer account
• Process orders, payments, delivery, returns, and refunds
• Send order updates and OTPs for secure login
• Improve store features, prevent fraud, and provide support
• Comply with legal and tax obligations

3. Payments

Online payments are processed by third-party payment providers (such as Razorpay). We do not store your full card or UPI secrets on our servers. Payment partners process payment data under their own privacy policies.

4. Sharing of information

We may share necessary data with:

• Delivery partners / staff to fulfil your order
• Payment gateways to complete transactions
• IT/hosting providers that power our store infrastructure
• Authorities when required by law

We do not sell your personal information.

5. Data retention & security

We keep account and order records as long as needed for service, accounting, dispute handling, and legal requirements. We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure.

6. Your choices & rights

• Update profile and addresses from your account in the app/website
• Request access, correction, or deletion of your account data where applicable
• Stop using the app/website at any time

To exercise privacy requests, contact us using the details below.

7. Children

Our store is intended for adults and general shoppers. We do not knowingly collect personal data from children under 13. If you believe a child has provided data, contact us and we will take appropriate steps.

8. Third-party links & services

The app/website may open maps, WhatsApp, payment pages, or other third-party services. Their privacy practices are governed by their own policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of Vaago after an update means you accept the revised policy.

10. Contact us

For privacy questions or requests:
Address: 58/B1, Maruthuvar Street, Kayalpatnam-628204
Phone: +91 97504 12645
Email: support@vaagoo.in
Support: https://vaagoo.in/support.html
Delete account: https://vaagoo.in/delete-account
Website: https://vaagoo.in/shop